tag:status.psd401.net,2005:/historyPeninsula School District: Department of Learning & Innovation Status - Incident History2024-03-28T11:39:34-07:00Peninsula School District: Department of Learning & Innovationtag:status.psd401.net,2005:Incident/202171492024-03-12T14:26:49-07:002024-03-12T14:26:49-07:00Small subset of Airtames not discoverable<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:26</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:45</var> PDT</small><br><strong>Monitoring</strong> - We believe most of the Airtame issues are resolved. Users will need to search for their Airtame by IP address if it does not appear in the browse list. PIN security has been restored to all Airtames online at this time.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:08</var> PDT</small><br><strong>Identified</strong> - We are currently working on an issue where a subset of Airtames are undiscoverable. If your Airtame is undiscoverable, please connect to the psd-open network, find your Airtame, and Star it. Then you should be able to return to the psd-auth network and use the Airtame as normal. If your Airtame is undiscoverable on either the psd-open or psd-auth network, please put in a work order. As a workaround you should be able to connect to your airtame with a chromebook using the installed Airtame app.</p>tag:status.psd401.net,2005:Incident/201600052024-03-04T12:21:24-08:002024-03-04T12:21:24-08:00psd-open not allowing traffic for some at PHS and GHH<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> PST</small><br><strong>Resolved</strong> - The cause has been identified and repaired.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:59</var> PST</small><br><strong>Investigating</strong> - We are seeing a subset of users on psd-open wireless being unable to pass traffic. Investigating. Validated.</p>tag:status.psd401.net,2005:Incident/199940412024-02-15T11:53:58-08:002024-02-15T11:53:58-08:00ALL Sharp printers are down<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. All Sharp printers should be able to authenticate users based on their copy code.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:47</var> PST</small><br><strong>Identified</strong> - Sharp printers are not able to authenticate users, therefore copy codes won't work. We are implementing a solution and it will take about an hour to get back to normal.</p>tag:status.psd401.net,2005:Incident/197437452024-01-17T17:06:27-08:002024-01-17T17:06:27-08:00Phone System's Down<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Identified</strong> - Zoom has confirmed that they have a calling outage and are working to repair.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:00</var> PST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.psd401.net,2005:Incident/194922002023-12-23T16:00:16-08:002023-12-23T16:00:16-08:00Multiple internet outages Saturday morning and afternoon.<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>16:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>08:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:37</var> PST</small><br><strong>Scheduled</strong> - We will be continuing reconfiguration operations on the firewall on Saturday. This could lead to multiple outages as new settings are applied and systems are rebooted.</p>tag:status.psd401.net,2005:Incident/193713442023-12-09T12:00:19-08:002023-12-09T12:00:19-08:00Multiple brief internet outages Saturday Dec 9th before noon.<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:22</var> PST</small><br><strong>Scheduled</strong> - We will be making configuration changes to the firewall on Saturday morning. There may be multiple reboots that will interrupt all traffic to and from the internet on the PSD network.</p>tag:status.psd401.net,2005:Incident/191816012023-11-25T08:00:14-08:002023-11-25T08:00:14-08:00Multiple Maintenance Operations over Thanksgiving Break<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>08:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>09:15</var> PST</small><br><strong>Scheduled</strong> - Tech Services will be performing maintenance on multiple services over the Holiday. Notably, you should expect multiple brief network and internet outages on Thursday and Friday as network equipment is updated. This will affect all locations at different times as switches and access points are updated. All services should be back to normal by 8:00 PM on Friday.</p>tag:status.psd401.net,2005:Incident/189704712023-10-30T14:17:06-07:002023-10-30T14:17:06-07:00Adobe Products down<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:21</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:09</var> PDT</small><br><strong>Investigating</strong> - Adobe Creative Cloud services and applications are down for all students at PSD. We are working on the issue, and will update this status page when a solution is found.</p>tag:status.psd401.net,2005:Incident/188143332023-10-16T07:55:24-07:002023-10-16T07:55:24-07:00PowerSchool Outage<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>07:55</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>06:54</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.psd401.net,2005:Incident/186823822023-10-04T23:00:54-07:002023-10-04T23:00:54-07:00Emergency Wireless Maintenance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>15:22</var> PDT</small><br><strong>Scheduled</strong> - At 9 PM Wednesday, we will be performing emergency maintenance on the wireless network to address performance issues at multiple locations. This maintenance procedure will interrupt all wireless connectivity for up to 2 hours. Wired networks and desk phones will remain fully functional.</p>tag:status.psd401.net,2005:Incident/186889592023-10-04T11:49:41-07:002023-10-04T11:49:41-07:00Schoology Degraded Performance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:33</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:21</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports that schoology is down district wide.</p>tag:status.psd401.net,2005:Incident/186272392023-09-28T06:01:21-07:002023-09-28T06:01:21-07:00Emergency router maintenance at PHS<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>06:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:55</var> PDT</small><br><strong>Scheduled</strong> - We will be rebooting the PHS Router at 4:00 AM tomorrow morning. This will interrupt all traffic and phones in and out of PHS for approximately 15-30 minutes.</p>tag:status.psd401.net,2005:Incident/184234792023-09-07T09:13:53-07:002023-09-07T09:13:53-07:00District Wide Internet Outage<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>08:38</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.psd401.net,2005:Incident/182650022023-08-26T11:01:26-07:002023-08-26T11:01:26-07:00Security Patch for Core Routers<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>11:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:21</var> PDT</small><br><strong>Scheduled</strong> - We will be patching the core routers on Saturday morning. Multiple brief outages are expected between 2:00 AM and 11:00 AM.</p>tag:status.psd401.net,2005:Incident/180715222023-08-06T23:00:27-07:002023-08-06T23:00:27-07:00Portal.PSD401.net login systems maintenance<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>21:29</var> PDT</small><br><strong>Scheduled</strong> - During this maintenance window, there may be intermittent issues when trying to log into your account.</p>tag:status.psd401.net,2005:Incident/180227612023-08-01T10:59:50-07:002023-08-01T10:59:50-07:00Classlink Portal is down for Maintenance<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:23</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.psd401.net,2005:Incident/179769562023-07-29T20:01:42-07:002023-07-29T20:01:42-07:00Internet and Network outage Saturday 7/29/23<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>20:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>10:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:11</var> PDT</small><br><strong>Scheduled</strong> - We will be performing security and reliability maintenance on both wired and wireless networks on Saturday. The following systems will be under maintenance in the following order:<br /><br />The internet will be out district wide as we upgrade our perimeter devices. Expected downtime 30 minutes.<br /><br />All network and telephony services will be out at PHS, HRM, GMS, HHE, ESC, Transportation, and Maintenance as we upgrade switches and routers at these schools. Expected downtime 90 minutes.<br /><br />All wireless networks will be down district-wide as we reconfigure failover systems for reliability. Expected downtime 4 hours.<br /><br />The order of operations is firm, but the timing is fluid as we will be moving directly from one project to the next as soon as one project completes. However, project timelines are only estimates. Any particular phase may take more or less time.</p>tag:status.psd401.net,2005:Incident/175784862023-06-14T22:23:31-07:002023-06-14T22:23:31-07:00Powerschool Outage<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>22:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:31</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.psd401.net,2005:Incident/174450662023-06-01T17:15:13-07:002023-06-01T17:15:13-07:00Powerschool Performance Tuning<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>17:15</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:15</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool may experience brief periods of unavailability as we implement enhancements to improve performance. We apologize for any temporary inconvenience this may cause.</p>tag:status.psd401.net,2005:Incident/172315632023-05-16T09:23:59-07:002023-05-16T09:23:59-07:00Schoology and Powerschool are not syncing<p><small>May <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved. <br /><br />If you have any assignments that are not syncing, delete the assignment(s) in Powerteacher Pro. <br />After that is done, the Schoology gradebook will sync correctly.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:35</var> PDT</small><br><strong>Identified</strong> - Additional changes to this issue were made by Powerschool and we have been informed that these changes will not take effect till Monday (5/15) during normal sync hours (after 12am).</p>tag:status.psd401.net,2005:Incident/172094572023-05-10T12:09:59-07:002023-05-11T16:02:22-07:00Schoology and Powerschool are not syncing<p><small>May <var data-var='date'>10</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Resolved</strong> - Error was identified and resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:35</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue. Users are receiving a message that states "We have encountered an error. Please reload the application."</p>tag:status.psd401.net,2005:Incident/171106392023-05-01T11:10:04-07:002023-05-01T11:10:04-07:00Securly Issue<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Monitoring</strong> - Securly engineers have fixed the issue with the chrome extension blocking good sites and monitoring. Since this is an extension-based fix they will publish the new extension to Google and when it is approved it will start to be pushed to devices. Typically this process takes about 24 hours.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Identified</strong> - Securly is currently investigating an issue where extension users are being blocked going to clean sites. The sites show as Network Misuse and the Reason listed is Securly Domain Blocking Detected. Securly engineers are currently looking into the issue.</p>tag:status.psd401.net,2005:Incident/169245182023-04-21T08:30:30-07:002023-04-21T08:30:30-07:00Destiny Outage<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:51</var> PDT</small><br><strong>Identified</strong> - Due to unplanned maintenance, the Follett Destiny cloud environment will be inaccessible until 5:00 AM, April 21, 2023. Follettt apologizes for the inconvenience and is working to get the system available as soon as possible.</p>tag:status.psd401.net,2005:Incident/167719362023-04-06T16:46:50-07:002023-04-06T16:46:50-07:00Clever Apps experiencing issues<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>16:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>12:08</var> PDT</small><br><strong>Monitoring</strong> - Clever's Engineering team has implemented a fix to the login issue and they are going to continue monitor the situation. <br /><br />If you are still unable to log into your application or curriculum from the PSD Portal, please submit a Service Central ticket at https://psd401.freshservice.com/support/home</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>Identified</strong> - Clever is experiencing issues. Apps (Amplify, i-Ready, Reading Wonders, Second Step, Springboard, etc...) that use Clever may have issues.<br />https://status.clever.com/</p>tag:status.psd401.net,2005:Incident/167519162023-04-04T12:40:31-07:002023-04-04T12:40:31-07:00Schoology is unavailable - receiving 502 errors<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>12:40</var> PDT</small><br><strong>Resolved</strong> - Schoology is operational.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:21</var> PDT</small><br><strong>Monitoring</strong> - Schoology has implemented a fix and they are monitoring.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>10:56</var> PDT</small><br><strong>Identified</strong> - Schoology is showing 502 errors when navigating for some users. Their Engineering team is currently investigating the issue. <br />Thank you for your patience.<br />https://status.powerschool.com/</p>